JOB OPPORTUNITY: Fund Development Coordinator

Fund Development Coordinator Competition #37-24

DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US!

About the Role

At Family Services of Greater Vancouver, we’ve been helping people in crisis since 1928. As a non-profit, we help people develop skills and knowledge, empowering our neighbours to create positive change in their lives. Our team is made up of more than 420 staff, including expert counsellors and support workers who provide compassionate, client-centred care to youth experiencing homelessness, families and children impacted by trauma, victims of domestic violence, and other vulnerable people from an evidence-based, trauma-informed lens. We believe in building a brighter future for all British Columbians and providing a supportive and inclusive workplace for all our staff.

Working within the mission, vision, values and person-centred philosophy of the Agency, the Fund Development Coordinator reports to the Manager, Individual Giving and works closely with the Director, Fund Development as well as the Marketing & Communications team. In support of Agency fundraising goals, they contribute to philanthropy projects and campaigns, donor stewardship, and gift administration. They actively support the Agency’s awareness and goals around diversity and inclusion.

About Our Opportunity:

Our Valued Benefits:

Flexible scheduling
Starting at 3 weeks’ vacation for full-time staff
3 paid household leave days a year
2 paid Wellness Days a year
Paid sick days
2 1/2 paid Agency days for full-time staff
5 paid days for education leave/year
1 paid Moving Day/year
Subsidized professional association annual dues (if applicable)
A work culture that values transparency, teamwork, learning, fairness and integrity

Health and Wellness Resources:

Generous health/dental benefits after 3 months.
3 flex benefit options to meet your individualized needs
Option of psychological/counselling services (up to $1500/year)
Employee Assistance Plan
Long Term Disability Plan
Insurance, Travel insurance, ++

Pension: Pension plan enrollment for eligible employees

Work Hours: 35 hours per week (Full-time)

Salary: GS9, Step 1 $27.96 per hour

Location: Vancouver, with the possibility of working Hybrid

Posting End Date: Posting will remain open until filled

What you bring:

Donor Database Management

Maintain NXT (Raiser’s Edge) donor database and provide database training for colleagues as required
Undertake all aspects of donation processing and tracking, including data entry, tax receipting, and related strategic donor communications, with support from the Finance Department
Produce database reports and queries, including mailing lists
Assist with the reconciliation of fundraising and Finance Department reports
Assist with data analytics

Donor Stewardship

Serve as the primary point of contact for donor inquiries, feedback, and concerns, ensuring timely and thoughtful responses
Implement stewardship strategies to ensure high donor retention rates, including personalized thank-you letters, emails, phone calls, and updates on the impact of their contributions
Coordinate the production of stewardship materials, assist with the mailing of newsletters and e-communications, as well as distribution of the annual report with the Manager, Individual Giving
Provide assistance with special projects and perform other related duties as required
Ensure the confidentiality and security of all information

Corporate Partnerships and Community Giving

In collaboration with the Manager, Individual Giving, assist with planned Corporate Partnership annual campaigns to build profile, support donor retention, and grow revenue
Drive cost-savings through strategic in-kind procurement, and by leveraging skilled volunteer programs
Coordinate community-based fund development to retain and grow existing initiatives and attract new community-based fundraisers
Assist and liaise with third-party event organizers to ensure they are fully supported within FSGV guidelines, including the use of online platforms, promotion, and use of FSGV branding
Ensure all administrative items for third-party events are completed and adhered to, such as third-party event contracts and CRA-compliant tax-receipting
Provide a high level of customer service to volunteers and third-party event organizers and respond to inquiries and complaints
Ensure all information for volunteer and third-party event programs is kept up to date in the donor database and ensure the confidentiality and security of all information

Other Responsibilities

Support the Fund Development & Communications team with collecting funding opportunity information from program staff
Participate in research and prospect management activity
This position offers the opportunity for candidates to gain experience in grant writing, specifically focusing on securing small grants valued at $5,000 or less

Education, Training, Experience

Degree or diploma in business administration or other relevant discipline preferred
2-3 years experience in fund development, non-profit, or social services setting
Recent graduates are encouraged to consider past volunteer, education, and other experiences towards their overall experience

Knowledge, Skills, Abilities

Understanding of fundraising and donor financial management principles and applications
General understanding of the social services sector – working with people who live with the intersecting challenges of poverty, the effects of trauma and abuse, systemic social barriers, mental illness and addiction.
Experience with a variety of online fundraising platforms
Knowledge and experience with Raiser's Edge/NXT fundraising software an asset
Strong Microsoft Office skills
Exceptional interpersonal, communication and organizational skills
Excellent writing and editing skills
A systems thinker with strong attention to detail
Ability to multi-task and work under shifting priorities and deadlines

Additional Requirements

Successful completion of a Criminal Record Check
Proof of Covid-19 vaccination status will be required

How to apply:

If this describes you, please submit your application to us through our website, https://fsgv.ca/careers/

Only short-listed candidates will be contacted for interviews. Thank you for your interest.

We are committed to recruiting a diverse workforce that represents the communities we so proudly serve while encompassing the principles of equity, inclusion and diversity. We strongly encourage applications from people of colour, Indigenous communities, persons with disabilities, gender expressions and sexual orientations including queer, trans, and two-spirit people. In our words and actions, we recognize the challenges for those facing inequalities, while acknowledging our privilege, as we continuously strive to remove biases and reduce barriers that individuals may experience in the hiring and job-seeking process. We invite feedback from all applicants who apply for roles within the Agency.

If you require a disability-related accommodation to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #37-24 in the email subject line) outlining your interest and relevant experience to hrinbox@fsgv.ca for follow-up. **If you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application**

Our programs are located on the traditional, ancestral, and unseeded territory of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw(Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations. Huy ch q’u.

Family Services of Greater Vancouver

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Fund Development Coordinator