SUMMARY OF RESPONSIBILITIES

Mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.

KEY DUTIES & RESPONSIBILITIES

Complete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.
Complete skip tracing to locate customers who are avoiding contact.
Identify and escalate potential loss scenarios at an early stage to mitigate loss exposure
Collaborate with team members to optimize department efficiency and the customer experience.

EDUCATION REQUIREMENTS AND/OR EXPERIENCE REQUIREMENTS

Degree/Diploma: Minimum – 3 Year Diploma
Program of Study: General
Years of Experience: 3 to 5 years
Type of Experience: Collection role for asset-backed loans

SKILLS & ABILITIES

Previous late stage collections experience
Superior organizational skills
Strong negotiation skills
High emotional IQ
Team player
Effective written and verbal communication skills
Strong analytical skills
Must be able to work the following rotational shifts and select Saturdays: 10:00 AM to 6:00 PM and 1:00 to 9:00 PM
Bilingual (English and French) is an asset

Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For certain roles, a credit check is required.

YAMAHA MOTOR CANADA LTD.

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