Donor Services Representative

Part-time, Permanent

What we do

At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research institute, mental health facility and rehabilitation center.

Our work makes a profound difference. From helping get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what’s possible in children’s health care. This is no small task—which is why we’re looking for passionate people to join our team and help propel our work forward to power the possible.

What you’ll do

We are currently recruiting for two, part-time Donor Service Representatives to join our small but mighty team! Our Donor Services Representatives play an important role in ensuring donations are processed in a timely and accurate way and provide donors with exceptional experiences at all touchpoints.

More specifically, the responsibilities of the Donor Services Representatives include:

Provide an exceptional experience through all touchpoints, that includes but not limited to reception, email, phone, chat, letter correspondence, and events.
Respond to inquiries and complaints from donors through all channels related to donor details and donation processing within expected timelines.
Make daily gratitude calls and outbound phone calls to verify donor information as needed.
Receive cash, cheque and credit card donations from various sources and process them in the Foundations database in accordance with policies and procedures.
Receive and sort incoming mail to the Foundation; prepare donation information received by mail for processing, which includes sorting and scanning mail into our systems.
Enter donor information from various sources into the Foundations database and assist with the issuance of tax receipts in accordance with current policies and procedures.
Prepare cash and cheques for delivery to the bank and process credit card payments while ensuring cash control is maintained for all sources of donations.
Provide general administrative support to the Donor Services department as assigned.

What you bring

As the successful candidate, you have a passion for customer service, systems and data and are excited to provide exceptional donor experiences. You bring excellent organizational skills, have a keen eye for detail, and the ability to schedule and prioritize work while balancing multiple projects and competing priorities in a busy and dynamic environment. To complement this, you have one year of related customer or administrative experience.

In addition, you also bring:

Exceptional customer service skills, with experience and comfort providing meaningful customer experience throughout all interactions.
Strong attention to detail with a focus on accuracy.
Excellent interpersonal and communication (verbal and written) skills.
Good knowledge of Microsoft Office Applications (Word, Excel, Outlook and PowerPoint).
Knowledge of Blackbaud Raiser’s Edge NXT or other foundation database experience would be an asset.
Demonstrate effective organizational and time-management skills, including the ability to prioritize work and balance multiple projects and competing priorities

Ability to work as a collaborative and communicative member of a team within a dynamic team setting.
Ability to handle confidential/sensitive material with discretion including integrity with the information.
Results-driven with the ability to perform in a deadline driven environment.
Ability to work outside of normal business hours on occasion, as needed.

What you can expect

As part of enabling the kind of culture and values that power the possible, we’re committed to supporting our team members in their health, well-being, and career growth. We offer a robust total rewards package that includes a competitive base salary and additional variable pay.

The starting wage for this role is $21.85 per hour; once hired, you will be eligible for annual salary increases based on performance. At BCCHF, we are committed to ensuring that compensation is fair and equitable. Your placement in the hiring range will be dependent on factors such as experience, relevant skills and qualifications, and internal equity.

As an organization who advocates for child health, we have implemented a mandatory vaccination policy requiring that all employees who work for BCCHF must be fully vaccinated against COVID-19. Reasonable accommodations will be made upon request should there be a need for an exemption based on the BC Human Rights Code protected grounds; these will be reviewed and discussed on a case-by-case basis.

Join Us

We exist to power the possible. And that permeates every action we take. As a team, we push ourselves to: think big in how we boldly envisioning the future; lead with heart in how we listen and engage with others, and step up in how we are accountable to ourselves, each other and our shared cause.

We think it’s a pretty amazing place. Others agree—we’re proud to say that we’ve been recognized as one of BC’s Top Employers for 15 years in a row.

BCCHF invites and encourages all qualified individuals to apply. As an organization committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support. We welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge, and backgrounds at the Foundation.

Seem like the right place for you? Join us and help kids shine. Apply online at by August 11, 2024 at https://www.bcchf.ca/join-team/.

BC Children's Hospital Foundation

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Donor Services Representative