Company Bio:

Our client operates an award-winning boutique luxury property renowned for its exceptional service and elegant atmosphere. Known for its commitment to excellence and attention to detail, this property has become a preferred destination for discerning guests. As they bid farewell to a long-standing Director of Housekeeping who is retiring after 15 years, they seek a new leader to maintain and enhance their prestigious standards.

Responsibilities:

Oversee the daily operations of the housekeeping department, ensuring all areas of the property meet the highest standards of cleanliness and aesthetic appeal.
Lead, manage, and motivate a team of 15 housekeeping staff, fostering an environment of professionalism and high performance.
Collaborate with the Hotel General Manager to develop and implement housekeeping strategies that align with the overall objectives of the property.
Maintain rigorous quality control checks to ensure that guest rooms, meeting areas, and public spaces are impeccably maintained.
Manage the department’s budget, including labor costs, cleaning supplies, and equipment, ensuring efficient use of resources.
Develop training programs for housekeeping staff to continuously enhance their skills and knowledge in luxury property upkeep.
Handle guest complaints and concerns regarding housekeeping service, ensuring they are resolved in a timely and satisfactory manner.
Implement sustainable cleaning practices to align with the property’s commitment to environmental stewardship.
Prepare reports on the department’s operations and progress for hotel management.
Ensure compliance with all safety and sanitation policies within the housekeeping department.

Qualifications:

Proven experience as an Assistant Director of Housekeeping or Executive Housekeeper role, within a hotel property.
Demonstrated ability to lead and inspire a team, with strong interpersonal and communication skills.
Deep understanding of housekeeping operational procedures and standards in the luxury hospitality industry.
Excellent organizational and multitasking abilities, with a keen attention to detail.
Strong problem-solving skills, capable of handling challenges and crises effectively.
Commitment to maintaining an environment that prioritizes cleanliness, guest service, and operational efficiency.
Experience in budget management and cost control.
Knowledge of environmentally-friendly cleaning techniques and products.
Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred.

If you think you would be a good match, we would love to meet you.

Aughdem Recruitment

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Director of Housekeeping