What you'll do:

You’re a perfect fit for the role of Restaurant Host if you welcome the challenge of being part of a team that elevates the dining experience for customers. You are excellent at providing warm, genuine customer service to both guests and your fellow associates in all departments.

The responsibilities of this position include:

To meet, greet and seat guests in Olio, providing a guest experience that is consistent with Sheraton standards.
To provide service to all Olio/lounge guests according to Sheraton standards.
To maintain day-to-day operations of Olio/lounge.
To be familiar with all food and beverage menus, specials and promotions in the Olio/lounge, in order to assist the guest and promote the items.
To greet and provide service to our guests in an efficient, friendly and professional manner.
To check the outlet(s) for proper set-up upon arrival.
To check Squirrel machines to ensure that they are working and set-up properly.
To fill out a seating floor plan by checking server section rotation chart; assign side-work schedule on the floor plan; post floor plan at the host/hostess stand.
To seat guests following a rotation of server sections, providing guests with meal menus.
To take reservations for Olio, both in person and over the telephone
To co-ordinate functions, including setup, timing of food and beverage deliveries.
To promote the use of all Hotel facilities and special promotions.
To adhere to local liquor and health, safety and fire procedures and laws.
To make recommendations for improvement to either product or service in Olio/Lounge.
To assist servers in the operation of the outlet(s), including: setting up tables / organized functions, bussing, side duties, polish silverware, et al.
To participate in the daily pre-shift meeting.
Other duties as assigned.

What you'll offer us:

We are looking for a dynamic, energetic individual who wants to learn and thrives in a fast-paced environment and fosters a culture of respect and positivity.

A minimum of one year’s related experience.
Host/hostess outlet experience an asset.
Smart Serve Certification is required.
Graduate from a community college/university hospitality program preferred.
Excellent communication and organization skills.
Candidate must have knowledge of wines, beers, spirits and food service.
Knowledge of local health and liquor laws an asset.
Knowledge of Squirrel preferred.
High school graduation diploma or equivalent required.
Must be available to work Thursday, Friday, Saturday & Sunday Evenings.

The Sheraton Toronto Airport Hotel & Conference Centre is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.

Job Types: Full-time, Permanent

Pay: $20.81-$21.46 per hour

Benefits:

Discounted or free food
On-site parking

Schedule:

Day shift
Evening shift
Holidays
Morning shift
Night shift
Weekends as needed

Application question(s):

Are you legally eligible to work in Canada?
Are you available to work Thurs, Friday, Saturday and Sunday evenings?

Experience:

Hospitality: 1 year (preferred)
Customer service: 1 year (preferred)

Licence/Certification:

Smart Serve certification (required)

Work Location: In person

Sheraton Toronto Airport Hotel and Conference Centre

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