Position

JOB TITLE: Sales Associate

REPORTS TO: Boutique Manager / Boutique Director

Job Purpose

The Sales Associate is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding Boutique operating processes.

Job responsibilities

Sales Performance

Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
Maintain a strong drive for results and a positive, team first attitude at all times

Client Development

Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
Develop local and international client book with the ability to recruit and develop top clients
Demonstrate strong product expertise, engage clients through the details and stories of our products
Problem solve in partnership with leadership team to ensure that each client issue is properly resolved to the benefit of the business

Boutique Operations

Support floor moves, merchandising, visual merchandising, and housekeeping as needed
Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines
Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures
Assist in packing or wrapping customers’ merchandise, when necessary

Profile

Requirements

3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
Strong drive for business results with a passion for creativity, fashion and the brand
Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
Provide outstanding customer service including in person, over the phone and through electronic communication
Read, count, and write to accurately complete all business and client related documentation
Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends
Ability to work varied hours/days, including nights, weekends, and holidays as needed
Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
Willingness to adhere to all company policies, procedures, regulations, and standards

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

Christian Dior Couture

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